At keychains-store, we want you to love your purchase. If something isn’t quite right, we’re here to help make it right.
🕒 Return Window
We accept returns and exchanges within 30 days of the delivery date.
✅ Eligibility for Returns
To qualify for a return, your item must be:
Unused and in its original condition
In the original packaging (if applicable)
Accompanied by proof of purchase (order number or receipt)
Unfortunately, we cannot accept returns on:
Personalized or custom-made items
Clearance or final sale items
Items damaged after delivery due to misuse
🔁 Exchanges
Need a different item or color? We offer exchanges for eligible products within the 30-day return window. Contact us and we’ll guide you through the process.
💰 Refunds
Once we receive and inspect your return, we’ll notify you of approval. If approved:
A refund will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
We recommend using a trackable shipping service for your return
📦 Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery. Send a photo and description to our support team — we’ll make it right ASAP!
📩 How to Start a Return
To begin a return or exchange, simply email us at support@keychains-store.com with:
Your order number
A brief description of the issue
Photos if applicable
Our team is happy to help and typically responds within 24–48 hours.